A brief introduction:
My name is Paul Howley, owner
of the Eisner Award winning pop culture collector’s store known as “That’s
Entertainment” in Worcester, Massachusetts and a second store in Fitchburg,
Massachusetts. Some people have called me the “luckiest man in the comic book
business.” (I’m not) My stores have been around for over thirty years and it’s
been a long and interesting combination of events and people that have brought
these stores to this current place. It is not my intent to boast or brag about
my store or my life. I just want to tell you my story. In many instances, my
wife remembers things a little differently, but this is the truth as I remember
it.
The current cast of
characters:
Paul Howley: age 48
Mal Howley: age 48
Adam Howley: my son, age 21
Cassy Howley: my daughter,
age 17
MY LIFE WITH COMIC BOOKS: THE
HISTORY OF A COMIC SHOP: Part #201
After Adam’s accident, we began to receive
bills from the local community hospital where the paramedics had brought Adam’s
body. Adam had died in the car, but at that time, paramedics could not
“pronounce” someone dead without a doctor being involved. So, about a month
after his death, the hospital began sending the bill to our address. It was
upsetting to see Adam’s name on the envelope. I called the hospital billing
department and I explained that Adam was an adult so I shouldn’t be responsible
for the bills. He had insurance that covered eighty percent and the final
balance would not be paid. They apologized and told me to ignore the bill.
The next month we received another bill for
the same amount. I wanted to give them the benefit of the doubt…perhaps this
bill was already processed before I had communicated with the billing
department. I called them and they told me (again) to disregard the bill and
they’d be sure to stop sending the bill to me.
The next month, when I received the bill
again, I went down to the hospital to speak to someone “in charge” to settle
this. The people I spoke with seemed interested in getting this straightened
out and by the time I left the hospital I felt confident that this was settled.
But, of course, it wasn’t.
The next month, not only did I get another
bill for the exact same amount, I now got a “demand notice” with the threat of
the bill being turned over to a collection agency if I didn’t pay the bill
right away. I made another trip to the billing department at the hospital and
explained that if they didn’t stop billing me, I’d start looking into their
outrageously expensive charges, including the charges for two sets of chest
x-rays and the charges for TWO doctors to examine the x-rays of my already-dead
son. I also made sure to remind them that I have no legal obligation to pay
this bill. The head of the department assured me that he understood and he’d
personally see to it that I would no longer be billed for these expenses.
Amazingly, I did not get another bill the
next month! But I did get a phone call from a lawyer claiming to be
representing the hospital and the collection agency. She was demanding that I
take care of this bill right away. I explained to her that I have NO legal
responsibility for this bill because Adam was an independent adult. She
threatened to put a lien against Adam’s estate. I sarcastically laughed at her
and told her that Adam’s “estate” consisted of some used music CDs and about
six pairs of baggy-jeans. I told her, “If the hospital is that desperate for
money, you’re welcome to come over and pick out some things you’re interested
in.”
Instantly, her attitude changed. She said,
“Would you like me to represent you in a lawsuit against the truck driver and
the trucking company who collided with your son’s car?”
I replied, “Why would I sue them? My son
collided with them. It wasn’t the truck driver’s fault!”
The lawyer explained, “Very few trucking
companies properly maintain their vehicles so they COULD be found liable.”
“You’re a disgusting weasel,” I exclaimed.
“How do you live with yourself?!”
That was the last I heard from the hospital
and their legal representatives. Now, I’m sure that there are a few nice,
competent people working at that hospital. I personally know two doctors and a
few nurses who work there and they seem professional and courteous. But for me,
after three terrible experiences with incompetent and rude employees, I’m DONE
with this local hospital.
Since Adam had no legal will prepared, I
needed to hire a lawyer to “settle” his estate. Adam had no money and he didn’t
own any property but it still took nearly a year to go through probate court. It
was a relief to have that unpleasant part of this over.
"Disgusting weasel." I like that. Very colorful, and totally accurate.
ReplyDeleteWow.... just .... wow. I can't believe the nerve of the hospital to put you through that.
ReplyDeleteGreat blog I enjoyyed reading
ReplyDeleteThanks for reading my blog.
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